Senior CSA

About the role

A CSA at Specsmakers acts as an important link between strategy and execution. He/she drives the all assigned metrics of Store Sales, Conversions, Customer satisfaction etc.

What you'll do

• Assisting the customers in selecting eyeglasses and sunglasses
• Working along with the team members and the store manager in following the store SOP's
• Ensuring customer queries are handled and escalated and solved at the store level
• Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store
• Team up with co-workers to ensure proper customer service

What you need

• Sales
• Customer service
• SOP writing
• Any graduate