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Senior Customer Care Manager

Mahindra & Mahindra·Bhopal

Pay not stated4–7 yrsFull-time

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About the role

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue.

What you'll do

  • Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before…
  • Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue

What you need

  • 4–7 yrs of experience
  • Customer service
  • CRM
  • SAP
  • Communication
  • B.Tech or B.E. or Diploma

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