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Senior Customer Care Manager - Tractor

Mahindra & Mahindra·Lucknow

Pay not stated4–7 yrsFull-time

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About the role

Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases) Product complaints resolution with feedback to Plant HO. thru Field Technical reports. Ensure Retention of Customers – Under warranty as well as Post warranty. Conducting field service activities for customers. Ensure CSI amongst top in the industry.

What you'll do

  • Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
  • Ensure Retention of Customers – Under warranty as well as Post warranty
  • Conducting field service activities for customers
  • Ensure CSI amongst top in the industry
  • Ensure Dealership is Profitable & Sustainable

What you need

  • 4–7 yrs of experience
  • Customer service
  • CRM
  • SAP
  • Sales
  • Communication
  • B.Tech or B.E. or Diploma

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