Senior Customer Experience Engineer

About the role

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

What you'll do

• Deeply engage with Solution Architects, Product Managers, and Support Engineers to understand customer architecture, break/fix issues
• Share insights and recommendations with customers, support, and account teams as well as help contribute to customer-facing documentation to ensure self-remediation to…
• Collaborate with software engineers to diagnose, troubleshoot, and resolve complex product problems
• Utilize your knowledge and expertise to mentor others and support the technical development of an international team
• Communicate with customers to provide updates and gather additional information as needed

What you need

• 6–11 years in customer support & success
• DLP
• Office 365
• Escalation handling
• Communication
• B.Tech or B.E. or B.Sc or BCA

What you get