Senior Customer Experience Manager

About the role

Step into a leadership role where you drive customer success at the highest level! We are looking for a Sr. Customer Experience Manager (Americas) to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience. If you’re a strategic thinker who thrives on customer delight and team leadership, this is your opportunity to shape the future of customer success.

What you'll do

• Own and drive customer success strategies, ensuring long-term retention and growth
• Lead high-value client relationships, delivering an exceptional B2B experience
• Oversee seamless onboarding processes to ensure clients realize value from day one
• Act as the strategic partner for key clients, fostering deep and impactful relationships
• Take charge of escalations and proactively resolve customer challenges for North America region

What you need

• 6–11 yrs of experience
• CRM
• Customer success
• Escalation handling
• Sales
• Upselling
• Cross-selling
• Any graduate