Senior Customer Service Representative

About the role

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

What you'll do

• Delivers day-to-day customer service for clinical trial logistics requests, updates, and inquiries in accordance with established procedures, service levels
• Prepares study-related documents, site materials, shipment records, and other required forms using approved templates, checklists, and current process requirements
• Coordinates with country operations, clinical teams, sites, and approved external contacts to confirm service needs, obtain missing information
• Resolves routine to moderately complex inquiries related to documentation, request status, system access, and service execution within defined guidelines
• Reviews system records and documents for missing information, inaccurate entries, and outdated templates and completes approved corrections or escalates for resolution

What you need

• 3–6 yrs of experience
• Customer service
• Communication
• Diploma or BBA

Good to have

• Clinical research