Senior Customer Success Advisor

About the role

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection.

What you'll do

• Serve as the customer’s primary post onboarding point of contact, partnering with Account Management, Onboarding, Outreach, Solutions Specialists
• Monitor account health across adoption, usage, event volume, satisfaction, and renewal signals to proactively identify risks and opportunities
• Lead regular strategic touchpoints (e.g., cadence calls, CSRs, program reviews, roadmap discussions) to align on goals, showcase value, and reinforce partnership
• Analyze platform usage and event/program performance to provide data driven recommendations that increase ROI and improve outcomes across the customer’s event portfolio
• Identify expansion opportunities (additional products, new use cases, additional business units

What you need

• 7–13 yrs of experience
• Customer success
• Sales
• Roadmapping
• Go-to-market
• Salesforce
• Communication
• Any graduate