Senior Customer Success Manager - Gurugram

About the role

A Senior Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

What you'll do

• Partnering with Sales team and execute effective product demonstrations, emphasizing product features and benefits with focus on the value of the solution
• Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business
• Ensure customer success by driving adoption, managing customer relationships, conducting business reviews and sharing best practices
• Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution
• Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient

What you need

• 5–9 yrs of experience
• Customer success
• CRM
• Sales
• MS Office
• ERP
• HTML
• Any graduate

Good to have

• SQL
• iOS
• Salesforce
• Android
• PowerPoint