Senior Customer Success Manager

About the role

As a Customer Success Manager, you will take full ownership of the post-sales relationship to drive onboarding, platform adoption, and long-term account growth for top internet companies. You will act as a strategic product evangelist, leveraging your 5–7 years of SaaS experience to consult senior stakeholders on complex CRM, mobile ecosystem, and app marketing strategies.

What you'll do

• Be the point of contact for Accounts and be responsible for the growth of the customer
• Build relationships with senior stakeholders and manage account planning
• Provide relevant CRM and mobile marketing automation expertise to the Customers
• Be a Product Evangelist, consulting the top internet companies on their growth
• Awareness on Information Security concepts and Best Practices

What you need

• 5–7 yrs of experience
• Customer success
• CRM
• Sales
• Marketing automation
• Communication
• Any graduate