Senior Customer Success Manager

About the role

In this role, you will own the health, growth, and defence of Syndigo’s Enhanced Content (Content Cast) retailer network. You will be the single accountable owner for script implementation, network performance, and retailer and manufacturer relationships, helping protect and grow the brand revenue that depends on this network.

What you'll do

• Be the single accountable owner for script implementation, network performance, and retailer and manufacturer relationships
• Drive adoption of rich content modules and logo programs, such as HP Recommends and Epson Recommends
• Lead Energy Label rollouts and coordinate custom XML, HTML, and API integrations from setup through launch
• Monitor coverage, script functionality, content gaps, and syndication performance
• Conduct coverage studies, audits, and year-over-year trend analysis to identify opportunities and risks

What you need

• Customer success
• Sales
• Escalation handling
• HTML
• CSS
• JIRA
• MBA

Good to have

• SEO
• WordPress
• Shopify
• Salesforce
• JavaScript
• Confluence