Senior Customer Success Manager

About the role

We're hiring a Senior Customer Success Manager to own strategic relationships with our enterprise and mid-market retail clients. You'll drive product adoption, build campaign and loyalty strategy with clients, and act as the trusted advisor who ensures they see real value from Xeno.

What you'll do

• Own a portfolio of enterprise/mid-market retail accounts, working with them from kickoff to understand their business objectives
• Drive product adoption and help customers realize measurable value from that adoption
• Build campaign and journey plans using playbooks from Sr. Consultants, alongside Ass. CSMs, and present them to accounts
• Own executive business reviews — monthly to annual depending on customer scale — including product showcases and deck creation
• Build relationships with champions and key decision-makers, ensuring buy-in at every level

What you need

• 6–8 yrs of experience
• Customer success
• CRM
• Upselling
• Stakeholder management
• Sales
• Problem solving
• MBA or B.Tech or B.E.

Good to have

• SQL
• Roadmapping

What you get

• ₹20 L–₹30 L a year