Senior Customer Support Engineer

About the role

Senior Customer Support Engineer at Navis Software. Support and troubleshoot Software Applications.

What you'll do

• Support and troubleshoot Software Applications
• Manage customer cases/issues through to resolution
• Verify, reproduce and isolate faults in software, as reported by the Customers
• Answer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools
• Serve as customer advocate throughout the customer lifecycle

What you need

• 5–8 yrs of experience
• Customer service
• Troubleshooting
• Java
• SQL Server
• Kafka
• Hibernate
• B.Tech or B.E.

Good to have

• Confluence