Senior Customer Support Specialist

About the role

We are looking for someone excited to take ownership of customer support-related processes, procedures, and policies. You will play an important role as a technical liaison between Engineering and our customers. The ideal candidate for this role will be enthusiastic about asking questions, sharing knowledge, and working with others to achieve our clients’ goals.

What you'll do

• Contribute to a customer-facing knowledge base
• Create and maintain documentation for all major installations and implementations
• SQL/Query Performance Troubleshooting and Tuning
• Respond to customer questions regarding technical solutions through phone calls, help tickets, and email
• Take a leadership role, alongside peers, in improving customer support processes, procedures, and policies

What you need

• 10–18 yrs of experience
• Customer service
• Linux
• SQL
• Technical writing
• AWS
• GCP
• M.Sc or B.Tech or B.E.

Good to have

• Python
• Kafka
• Root cause analysis

What you get

• ₹25 L–₹40 L a year