Senior CXone Architect

About the role

As a Senior CXone Architect, you will provide technical design authority for a NICE CXone environment, ensuring the platform remains scalable, cohesive, and aligned with business needs as it evolves. This is a hands-on role that combines architecture leadership with senior-level engineering support.

What you'll do

• Provide technical design authority for a NICE CXone environment, ensuring the platform remains scalable, cohesive, and aligned with business needs as it evolves
• Evaluate changes with environment-wide impact, guide routing and integration strategy, and partner with stakeholders on platform roadmap, technical risk
• Own architecture reviews for the CXone environment, evaluating proposed changes for downstream impact before they reach production
• Serve as the final technical reviewer for recommendations with environment-wide impact, including major integrations, platform-wide configuration changes
• Provide senior-level, hands-on CXone engineering support alongside architectural responsibilities

What you need

• 5–8 yrs of experience
• CRM
• Any graduate

What you get

• ₹2.6 L–₹3.2 L a year