Senior CXone Engineer

About the role

As a Senior CXone Engineer, you will serve as a primary hands-on technical resource supporting the day-to-day operation and continued development of a NICE CXone environment. You will build and maintain call flows, support integrations between CXone and adjacent business systems, troubleshoot advanced voice-quality issues, and implement routing configuration.

What you'll do

• Serve as a primary hands-on technical resource supporting the day-to-day operation and continued development of a NICE CXone environment
• Build and maintain call flows, support integrations between CXone and adjacent business systems, troubleshoot advanced voice-quality issues
• Also partner with senior technical resources on broader platform changes while providing reliable operational support for incidents and change requests
• Develop and maintain CXone Studio scripts for call flows, IVR logic, and self-service routing
• Build and support integrations connecting CXone to Salesforce, Workforce Management (WFM), and other internal systems using REST and SOAP APIs, XML, and webhooks

What you need

• 4–7 yrs of experience
• JavaScript
• Python
• Salesforce
• C#
• Incident response
• Any graduate

What you get

• ₹1.9 L–₹2.6 L a year