Senior Delivery Manager

About the role

The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account.

What you'll do

• Collaborate with leaders to provide strategic and operational plans associated with the account
• Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
• Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product
• Report to global delivery account head on status of the account
• Ensure all SLA parameters are met in the account and maintain a green card at all times

What you need

• 10–18 yrs of experience
• MIS reporting
• Any graduate