Senior Developer

About the role

As an L2 & L3 Application Maintenance Engineer, you will be the first line of defense for production issues and service requests across enterprise collaboration, workflow, database, and productivity platforms (MS O365, MS Power Platform, MS Project, MS SharePoint, MS SQL, Dynatrace, FileMaker, and others).

What you'll do

• Incident & Request Handling
• Monitor workflow failures, access issues, integration alerts, and platform dashboards; acknowledge within SLA and follow runbook steps for remediation
• Perform first‑touch troubleshooting (log review, MS SQL checks, SharePoint validations, Power Platform flow checks)
• Escalate to L3/L4 or development teams based on clear escalation criteria; maintain incidents, timelines, and post‑incident data
• Source & Content Operations

What you need

• 2–4 yrs of experience
• SQL
• ServiceNow
• Office 365
• Git
• JIRA
• SQL Server
• Any graduate

Good to have

• ETL
• ITIL
• PowerShell
• MS Project
• SOP writing
• Power Apps