Senior Developer

About the role

Works as a ServiceNow Developer delivering configuration, catalog development, workflow automation and enhancements across ITSM (and related) modules. Handles incidents, service requests and minor-to-medium enhancements in a steady-state / AMS or project delivery model, partnering with leads, business analysts and stakeholders to build reliable, upgrade-safe solutions and to ensure timely, quality ticket closure.

What you'll do

• Configure and customize ServiceNow ITSM modules – Incident, Problem, Change, Request and Service Catalog
• Develop and maintain catalog items, record producers, workflows and Flow Designer flows
• Write and debug client-side and server-side scripts – Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes and ACLs using JavaScript / Glide API
• Build and maintain integrations with third-party systems using REST / SOAP web services and IntegrationHub
• Support CMDB updates, data imports, transform maps and data quality corrections

What you need

• 4–7 yrs of experience
• JavaScript
• ServiceNow
• Angular
• ITIL
• ACLS
• Agile
• B.Sc or B.Tech or B.E. or BCA

Good to have

• HTML
• CSS
• Unit testing
• SOP writing
• Root cause analysis