Senior Development Lead - Advanced RPA

About the role

We are seeking a hands-on AWS Connect & CX AI Engineer to design, build, and maintain reusable customer experience demonstrations on AWS -Amazon Connect as the core contact center platform. This role combines Amazon Connect engineering, conversational AI, generative AI, backend integration, analytics, and demo development.

What you'll do

• Amazon Connect Administration & Omnichannel Configuration Configure and administer Amazon Connect instances, users, security profiles, queues, routing profiles
• Design and develop contact flows for inbound and outbound customer journeys
• Configure voice and chat capabilities and integrate email, SMS, and WhatsApp use cases where supported by the selected architecture
• Configure agent, supervisor, recording, monitoring, and reporting experiences
• Set up and demonstrate Tasks, Cases, Customer Profiles, and outbound engagement capabilities where applicable. 2

What you need

• 4–18 yrs of experience
• RPA
• REST APIs
• AWS
• Salesforce
• ServiceNow
• Prompt engineering
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Node.js
• Python
• TypeScript
• DynamoDB
• CRM
• IAM