Senior Dialer Manager-Cross Sell eBranch

IDFC FIRST Bank·Thane, Mumbai

Pay not statedSenior levelFull-time

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About the role

The Dialer Manager – Cross Sell eBranch is responsible for overseeing the daily operations of the inbound/outbound call center dialer system. This role ensures real-time management of dialer functionalities, database uploads, and telecom line optimization to maximize customer connectivity and agent productivity.

What you'll do

Manage the end-to-end functionality of the outbound call center dialer in real time
Upload and manage customer databases within the dialer application
Monitor and optimize database tables based on campaign connectivity performance
Analyze pacing ratios to control agent idle time and reduce call drop-offs
Manage telecom infrastructure by recommending and switching between GSM, PRI, and SIP lines to enhance connectivity and efficiency