Senior Director/AVP - Operations

About the role

Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.

What you'll do

• Lead, motivate, and develop high performing teams within a time-sensitive and demanding environment in order to deliver on meeting the team's KPIs
• Build and manage an organization that operates with reliable operating standards
• Strengthen culture by example and be accountable for the delivery of results by your teams
• Interact and collaborate with Awign's leadership, constantly improving our level of service to customers whether through exceeding on agreed service levels
• Own the customer experience through our resolution channels. You will be responsible for achieving overall satisfaction of our customers along with compliance

What you need

• 8–10 yrs of experience
• Lean
• Team management
• System design
• SAP
• Salesforce
• MBA