Senior Director - SaaS Analytics & AI

About the role

This role serves as the end-to-end owner of analytics, AI solutions, and workflow automation supporting the full subscription lifecycle — including onboarding, usage insights, renewals, retention, lifecycle value optimization, and forecasting.

What you'll do

• Subscription Analytics & AI
• Lead the design and delivery of analytics for subscription lifecycle KPIs including ARR/MRR, churn, retention, expansion, usage, and cohort performance
• Build predictive models for churn risk, upsell propensity, usage intelligence, and renewal forecasting
• Create executive dashboards and automated reporting that support strategic decisions and portfolio reviews
• Drive customer segmentation and behavioral insights to support targeted retention and engagement strategies

What you need

• Analytics
• Machine learning
• AWS
• Customer success
• CRM
• Data analysis
• B.Tech or B.E. or B.Sc or BCA or MBA

Good to have

• MLOps
• Lean
• Data visualisation
• Performance management
• ETL
• ERP