Senior Director - SaaS Analytics & AI

About the role

The Sr Director – SaaS Analytics & AI will lead the strategy and execution of data-driven decision making, intelligent automation, and business performance optimization across the global software and subscription portfolio.

What you'll do

• Subscription Analytics & AI
• Lead the design and delivery of analytics for subscription lifecycle KPIs including ARR/MRR, churn, retention, expansion, usage, and cohort performance
• Build predictive models for churn risk, upsell propensity, usage intelligence, and renewal forecasting
• Create executive dashboards and automated reporting that support strategic decisions and portfolio reviews
• Drive customer segmentation and behavioral insights to support targeted retention and engagement strategies

What you need

• Analytics
• Machine learning
• AWS
• Customer success
• CRM
• Data analysis
• B.Tech or B.E. or B.Sc or BCA or MBA

Good to have

• MLOps
• Lean
• Data visualisation
• Performance management
• ETL
• ERP