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Senior Director, Technical Business Consulting

Zendesk Technologies Private Limited (India)·Pune

Pay not stated15–27 yrsFull-time

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About the role

Senior Director, Global Delivery Hub – Pune, India This is a strategic leadership role responsible for driving the vision, execution, and growth of our consulting and staffing business operations in India.

What you'll do

  • Strategic Vision & Business Leadership
  • Lead the entire India AI consulting, data migration and custom development teams, driving customer adoption, growth and operational excellence
  • Partner with Global Services leadership team on strategic planning and execution to support global business requirements through India-based delivery capabilities
  • Enable cross-region coordination between global clients and India delivery teams to ensure seamless service delivery
  • Client & Stakeholder Management

What you need

  • 15–27 yrs of experience
  • Zendesk
  • Stakeholder management
  • Process improvement
  • Performance management
  • Customer success
  • Problem solving
  • MBA

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