Senior Director-Technology

About the role

Senior Director-Technology at Genpact. Own end-to-end delivery, P&L, customer success, and delivery-led growth across a portfolio of strategic accounts, driving transformation, operational excellence.

What you'll do

• Own end-to-end delivery, P&L, customer success, and delivery-led growth across a portfolio of strategic accounts, driving transformation, operational excellence
• Lead modern engineering execution for Customer Experience (CX) and Modern Workplace across web platforms (DXP/CMS), and native/cross-platform mobile apps
• Embed AI-assisted engineering into day-to-day delivery: define guardrails, workflows, and quality gates for tools such as GitHub Copilot/Copilot Studio
• Operationalize agentic delivery patterns (multi-agent planning, coding, testing
• Establish governance through SteerCos, weekly status reviews, RAID management, release readiness, and executive reporting to drive transparency on risks, assumptions

What you need

• 18–30 yrs of experience
• CI/CD
• Agile
• Node.js
• Git
• TypeScript
• Java
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ServiceNow
• Office 365
• Spring Boot
• .NET
• Angular
• Customer success