Senior Domain Manager Cloud

About the role

The Sr. Domain Manager – Infra (Contact Center DC) is responsible for end-to-end management, availability, performance, and optimization of Data Center infrastructure supporting Contact Center operations & Projects. The role ensures high availability, resiliency, scalability, compliance, and cost optimization of IT infrastructure, enabling seamless business operations and superior customer experience.

What you'll do

• Ensure 24x7 availability of Data Center and Contact Center infrastructure
• Manage servers, storage, backup, virtualization, and network components
• Oversee Contact Center technologies (IVR, Dialers, ACD, CTI, Voice Recording systems)
• Ensure capacity planning and infrastructure lifecycle management
• Drive incident, problem, and change management (ITIL practices)

What you need

• 5–6 yrs of experience
• AWS
• Azure
• ITIL
• VMware
• Root cause analysis
• Performance management
• B.Tech or B.E. or B.Sc or BCA