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Senior Engineer - Cloud & Infra Management

LTIMindtree·Remote

Pay not stated3–5 yrsFull-timeRemote
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About the role

We are looking for a proactive and customerfocused Service Desk Analyst to provide firstlevel technical support to global users This role involves handling multichannel support calls chats emails managing incidents and ensuring timely resolution or escalation

What you'll do

  • Provide 247 support in rotational shifts including weekends and US holidays
  • Handle inbound calls chats and emails for technical assistance
  • Log categorize and prioritize incidents using ServiceNow
  • Resolve L1 technical issues and escalate when necessary
  • Communicate clearly and professionally with global customers

What you need

  • 3–5 yrs of experience
  • Office 365
  • ServiceNow
  • Voice process
  • Any graduate

Good to have

  • JIRA

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