Senior Engineer, Customer Experience

About the role

The APAC OT Network team serves as an escalation point for technical issues that are complex in nature which are escalated from the customer / program / operation team. The position provides in-depth technical support by working across departments within L+G and Customer teams. The Network team is responsible for driving a resolution to technical / functional issues.

What you'll do

• Product & Technical Validation
• Build strong expertise in the core product architecture, integrations, and deployment models
• Validate integration points across multiple components and third-party systems
• Support environment setup, configuration validation, and test lab readiness as needed
• Test Ownership & Customer Assurance

What you need

• 15–27 yrs of experience
• SQL
• PostgreSQL
• SQL Server
• Bug tracking
• Python
• PowerShell
• B.Tech or B.E.

Good to have

• Linux
• Azure
• Test cases
• Root cause analysis
• Test automation