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Senior Engineer – Enterprise Service management

Linxon India Engineering·Chennai

Pay not stated5–7 yrsFull-time
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About the role

We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon! The Senior Engineer – IT Service Management & PMO will play a key role in driving IT service delivery excellence and PMO governance.

What you'll do

  • Manage and support ITSM processes including Incident, Problem, Change, Major Incident, and Service Request Management
  • Ensure adherence to ITIL best practices and organizational service management standards
  • Track, analyze, and report service performance metrics, SLAs, OLAs, and KPIs
  • Coordinate with internal IT teams, vendors, and stakeholders to resolve service issues
  • Define, maintain, and evolve IT operational metrics and KPIs

What you need

  • 5–7 yrs of experience
  • ITIL
  • Dashboarding
  • Maintenance
  • Excel
  • Office 365
  • ServiceNow
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • PowerPoint
  • Azure

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