Senior Engineer_Information Technology

About the role

Provide L2 support for OA (Office Automation) infrastructure, applications, systems, and end-user issues. Troubleshoot and resolve desktop, laptop, printer, scanner, network connectivity, and peripheral issues. Support Windows OS, Microsoft 365, Active Directory, DNS, DHCP, Group Policy, and endpoint management.

What you'll do

• Provide L2 support for OA (Office Automation) infrastructure, applications, systems, and end-user issues
• Troubleshoot and resolve desktop, laptop, printer, scanner, network connectivity, and peripheral issues
• Support Windows OS, Microsoft 365, Active Directory, DNS, DHCP, Group Policy, and endpoint management
• Provide support for Microsoft Intune device enrollment, policy deployment, compliance, and troubleshooting
• Troubleshoot LAN/Wi-Fi connectivity issues and coordinate with the Network team for L2/L3 issues

What you need

• 5–6 years in software engineering
• ServiceNow
• Intune
• Office 365
• Active Directory
• IAM
• Network security
• B.Tech or B.E.

Good to have

• Root cause analysis
• EDR