Senior Engineer, Product Support

About the role

You'll be joining a dynamic, collaborative, and diverse team committed to delivering world-class energy solutions. You’ll work on high-impact projects that shape the future of energy innovation and grid modernization. The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project.

What you'll do

• Be joining a dynamic, collaborative, and diverse team committed to delivering world-class energy solutions
• Work on high-impact projects that shape the future of energy innovation and grid modernization
• Lead projects that will increase productivity or customer service
• Provide end-to-end troubleshooting for the deployed products & solutions
• Provide root cause analysis and recommend solutions for advanced support issues

What you need

• Troubleshooting
• Hardware
• CRM
• Root cause analysis
• B.Tech or B.E.