Senior Engineer - SIP & Third Party Integration Tools

About the role

Provide first‑level support and coordination for services delivered by managed third‑party vendors, ensuring accurate ticket handling, timely escalation, and effective communication between internal teams and external providers.

What you'll do

• Act as single point of contact for incidents and requests involving third‑party vendors\r
• Log, categorize, and prioritize tickets related to vendor‑supported services\r
• Perform initial triage and validation before vendor escalation\r
• Coordinate and track vendor escalations as per contracts and OLAs\r
• Monitor ticket progress and ensure timely updates and follow‑ups\r

What you need

• ServiceNow
• ITIL
• Any graduate