Senior Engineer - Technical Operations

About the role

Senior Engineer - Technical Operations at Pramana. Provide L2 technical support for Pramana’s products, resolving daily issues and handling escalations.

What you'll do

• Log, track, and escalate product defects; report outages and submit weekly status reports
• Ensure proper governance compliance and correct use of deployments across all locations
• Participate in escalation management and contribute to improving product support practices
• Provide 24/7 emergency on-call coverage , escalating critical issues as needed
• Maintain accurate records of incidents and outages while delivering high-quality customer service to all stakeholders and deployment sites

What you need

• 4–8 yrs of experience
• Python
• Linux
• Shell scripting
• MongoDB
• PostgreSQL
• Any graduate

What you get

• ₹10 L–₹12 L a year