Senior Executive-Back-End/Voice/ Customer Service-Inbound - English customer service

About the role

We are seeking experienced and dynamic Customer Care Executives to join our support team. This role involves handling customer interactions across multiple channels including calls, chats, emails, and WhatsApp , while also managing administrative tasks related to WhatsApp communication. The ideal candidate will have 3+ years of proven experience in customer service and the ability to support multiple departments with varying levels of complexity .

What you'll do

• Respond promptly and professionally to customer inquiries via phone, chat, email, and WhatsApp
• Provide accurate information and resolve customer issues efficiently
• Maintain high levels of customer satisfaction through excellent service
• Handle WhatsApp admin tasks including message routing, escalation, and reporting
• Collaborate with cross-functional teams to resolve complex queries

What you need

• 3–6 yrs of experience
• Customer service
• CRM
• Communication
• Any graduate