Senior Executive

About the role

As the Senior Executive, you will play a vital role in driving the success of our customer care operations. Your primary focus will be to oversee and manage the team of Customer Care Executives (CCEs), ensuring exceptional customer service and efficient issue resolution. Lead and mentor a team of CCEs, providing guidance and support to ensure high-quality customer interactions.

What you'll do

• Play a vital role in driving the success of our customer care operations
• Be responsible for setting strategic directions, implementing best practices, and fostering a positive and productive work environment
• Lead and mentor a team of CCEs, providing guidance and support to ensure high-quality customer interactions
• Develop and implement strategies to enhance customer satisfaction and loyalty, driving business growth
• Monitor and analyze customer feedback and trends to identify areas of improvement and implement effective solutions

What you need

• 8–14 yrs of experience
• CRM
• Customer service
• Salesforce
• Problem solving
• BBA