Senior Executive

About the role

As the Senior Executive, you will be responsible for overseeing the entire customer care operation within the department. This includes managing a team of Customer Care Executives (CCEs) and ensuring the highest level of customer satisfaction. Your role will involve strategic planning, performance evaluation, and implementing innovative solutions to enhance our customer care services.

What you'll do

• Be responsible for overseeing the entire customer care operation within the department
• Lead and mentor a team of CCEs, providing guidance and support to ensure excellent customer service
• Develop and implement strategies to improve customer satisfaction and retention rates
• Monitor and analyze customer feedback to identify areas of improvement and implement necessary changes
• Oversee the efficient handling of customer inquiries, ensuring timely and accurate resolutions

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• BBA