Senior Executive

About the role

As a Senior Executive, you will be responsible for overseeing the entire customer care operation within the department. This includes managing a team of Customer Care Executives (CCEs) and ensuring efficient and effective customer support. You will play a crucial role in maintaining and enhancing our company's reputation and customer satisfaction levels.

What you'll do

• Be responsible for overseeing the entire customer care operation within the department
• Play a crucial role in maintaining and enhancing our company's reputation and customer satisfaction levels
• Lead and mentor a team of CCEs, providing guidance and support to ensure high-quality customer service
• Develop and implement strategies to improve customer satisfaction and retention
• Oversee the handling of complex customer inquiries and escalate issues as necessary

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Data privacy
• Problem solving
• BBA