Senior Executive

About the role

As the Senior Executive, you will play a vital role in driving the success of our customer care operations. Your primary focus will be to oversee and manage a team of Customer Care Executives (CCEs), ensuring exceptional customer service and efficient issue resolution. You will be responsible for implementing strategies to enhance customer satisfaction and build positive relationships.

What you'll do

• Play a vital role in driving the success of our customer care operations
• Be responsible for implementing strategies to enhance customer satisfaction and build positive relationships
• Lead and mentor a team of CCEs, providing guidance and support to ensure high-quality customer service
• Develop and implement customer care strategies, policies, and procedures to meet organizational goals
• Monitor and analyze customer feedback and satisfaction metrics to identify areas for improvement

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• BBA