Senior Executive, IT User Support

About the role

IT Infrastructure, End User Support & Shopfloor IT / UAM Chromatography Data Systems (CDS): Manage UAM and IT support for systems such as Empower and Chromeleon, including user provisioning, role/profile management, access reviews, and access-related troubleshooting. Laboratory Enterprise Applications: Manage user access and provide access-related support for LIMS, QMS/Caliber, TrackWise, and other applicable GxP laboratory and quality applications.

What you'll do

• Provide Level-2 technical support by diagnosing and resolving hardware, software, network, and operating system issues
• Administer Windows Server environments, including patch management, performance optimization, security hardening, and routine maintenance
• Manage Active Directory, including user accounts, Group Policy Objects (GPOs), Organizational Units (OUs), security groups, and access controls
• Administer Microsoft 365 services and provide end-user support
• Maintain LAN/WAN, Wi-Fi, switches, and endpoint connectivity

What you need

• 5–8 yrs of experience
• Active Directory
• Troubleshooting
• Windows Server
• Office 365
• VMware
• ServiceNow
• B.Tech or B.E. or B.Sc or BCA or BA or M.Tech

Good to have

• GMP
• IAM
• SCADA
• ISO 9001
• SOP writing
• PLC