Senior Executive - Lending Operations

About the role

Responsible for the management of Business reporting and any Ad-hoc reporting required from time to time PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results.

What you'll do

• Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers / merchants
• Support the Sales team with queries related to onboarding and work towards resolution of the issues to improve conversion / solve bottlenecks
• Monitoring the Lending funnel / Systems performance, Identifying the scope for improvement and Executing the same via internal / external stakeholder management
• Responsible for the management of Business reporting and any Ad-hoc reporting required from time to time

What you need

• Reporting
• Sales
• Collections
• Customer service
• Any graduate