Senior Executive - Quality Analyst

EXL·Chennai

Pay not stated6–11 yrsFull-time

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About the role

Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality. Participate in developing process documentation. Provide feedback and work with the training team to provide remedial training. Always be at the forefront of ethical behavior and never be a bystander.

What you'll do

Review the work performed by AR Analyst team and document any quality issues
Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality
Participate in developing process documentation
Provide feedback and work with the training team to provide remedial training
Always be at the forefront of ethical behavior and never be a bystander