Senior Executive - WFM Scheduler

About the role

Manage workforce forecasting, scheduling, and staffing requirements based on business needs. Create and maintain agent schedules and IDPs , making adjustments as required. Balance staffing requirements with operational efficiency and financial objectives . Maintain and update employee information within WFM systems such as Verint WFO .

What you'll do

• Manage workforce forecasting, scheduling, and staffing requirements based on business needs
• Create and maintain agent schedules and IDPs , making adjustments as required
• Maintain and update employee information within WFM systems such as Verint WFO
• Analyze, scrub, and transform data to create customized workforce reports and insights
• Work closely with internal and external stakeholders and provide backup support to the WFM Manager

What you need

• Excel
• Problem solving
• Any graduate