Senior Financial Analyst, Customer Service Finance

About the role

The Finance Analyst will support the Customer Service organization across financial controllership, planning, forecasting, reporting, and business analysis. The role will serve as the financial owner and trusted advisor for assigned sites or business areas. This includes partnering closely with operational leadership to understand business performance, identify risks and opportunities, and drive actions that improve financial outcomes.

What you'll do

• Own controllership activities for assigned Customer Service sites or business areas
• Support month-end, quarter-end, and year-end close processes
• Prepare and review monthly financial metrics and management reports
• Ensure financial information is accurate, complete, timely, and aligned with accounting and controllership standards
• Analyze performance against plan, forecast, and prior periods

What you need

• 3–6 yrs of experience
• Customer service
• Financial modelling
• Financial analysis
• Process improvement
• Stakeholder management
• Variance analysis
• Chartered Accountant or B.Com or BBA or MBA or LLM

Good to have

• Power BI
• Tableau
• ERP
• Financial statements
• Six Sigma
• Financial reporting