Senior Fulfilment Executive

About the role

We are looking for an experienced logistics and operations professional to join our Mumbai team. You will play a key role in Nivoda's India fulfillment operations — managing inbound and outbound shipments, coordinating with suppliers, and ensuring our stock of diamonds and gemstones is handled with the highest standards of accuracy, security, and efficiency.

What you'll do

• Manage inbound and outbound shipments to and from India, including documentation, carrier coordination, and exception handling
• Coordinate with suppliers across Mumbai and Surat for timely drop-offs and collections
• Handle returns, damaged goods, and shipment exceptions with precision and proper documentation
• Generate monthly and quarterly operational reports covering shipment volumes, collection performance, and carrier KPIs
• Own the creation, maintenance, and continuous improvement of SOPs across the fulfilment function — ensuring processes are clear, current, and consistently followed

What you need

• 3–4 yrs of experience
• Logistics
• Excel
• Supply chain
• Data analysis
• SOP writing
• Reconciliation
• Any graduate

Good to have

• Import/export