Senior Implementation Consultant

About the role

Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Configure Zenoti to meet customer business scenarios Identify risks based on current product capabilities; define and implement mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction

What you'll do

• Drive demos, walk-throughs and solution reviews with customers
• Identify risks based on current product capabilities; define and implement mitigation plans
• Need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service
• Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations

What you need

• 3–8 yrs of experience
• Data analysis
• JIRA
• Problem solving
• Any graduate

Good to have

• HTML
• JavaScript