Senior Implementation Lead

About the role

As a Senior Implementation Lead, you will own complex customer implementations end-to-end — from kickoff through go-live and structured post-go-live support. This is not a coordination role. You will personally design workflows, manage multi-stakeholder delivery, make hard calls under ambiguity, and be the single point of accountability for customer outcomes across your accounts.

What you'll do

• Own the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live support
• Be the single point of accountability for customer outcomes across your accounts — not a coordinator, not an escalation path
• Manage multi-stakeholder delivery without escalating to founders on routine decisions
• Handle scope changes, pushback, and at-risk implementations calmly and decisively
• Workflow and Solution Design

What you need

• Stakeholder management
• Any graduate

Good to have

• ISO 9001