Senior Incident Manager (infrastructure and Data Center Experience)

About the role

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.

What you'll do

• Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
• Also play a critical role in driving transformation and innovation within the Incident Management function
• Lead and develop the Incident Management team, ensuring consistent delivery and process compliance
• Monitor global incident queues, track SLA performance, and identify risks or bottlenecks impacting restoration times
• Coordinate communication and escalation across resolver teams, Customer Support Team Leaders (Regional Liaisons), and key stakeholders

What you need

• Telecom
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• CCNA
• CCNP