Senior INFC SME

About the role

INFC SME will help support our FC expansion. The responsibilities of role include Work on development of new fulfillment models Triage Sev 3-5 tickets and select priority tickets to allow FCSW to make the best use of their resources Participate in FCSW SME calls, advocating for the sites and driving best practice sharing in each functional area.

What you'll do

• Work on development of new fulfillment models
• Participate in FCSW SME calls, advocating for the sites and driving best practice sharing in each functional area. Identify training gaps that require Learning support
• Improve end-user documentation to reduce associate and Manager learning curve
• Serve as the interface with the FCs to drive execution of software changes
• Serve as the interface with FCSW to provide input on software design to support lean processes and standard work

What you need

• Six Sigma
• Lean
• Communication
• Any graduate