Senior Investigation Specialist, Last Mile - Flex VoD

About the role

The Rabbit App Bug Triage (RABT) team is part of Voice of Driver (VoD) within Worldwide Flex Driver Partner Insights & Experience (WW DPIX). RABT Team identifies, validates, and triages potential Rabbit app defects using feedback from Driver Support, stations, country teams, social media, and app reviews.

What you'll do

• Create clear, evidence-backed technical tickets that enable Product and Engineering teams to investigate and resolve issues efficiently
• Analyze trends and recurring defects using SQL, Excel, dashboards, and other analytical tools to identify emerging risks and systemic problems
• Partner with Program, Product, Engineering, Operations, and country teams to drive high-impact issues through investigation, escalation, and closure
• Improve RABT operating mechanisms, including SOPs, quality controls, taxonomies, investigation frameworks, and knowledge repositories
• Support automation and AI-driven triage by defining investigation logic, validating outputs, identifying failure modes, and reducing repetitive manual work

What you need

• Last-mile delivery
• SQL
• SOP writing
• Root cause analysis
• Diploma