Senior IT Manager

About the role

We are seeking a proactive Senior IT Manager (APAC) to own Google Workspace and Ustudio operations alongside regional IT, technical support and procurement. You will ensure SLA-driven support, high customer satisfaction and continuous service improvement while working closely with the Regional IT Lead to align the region with global best practices.

What you'll do

• Own regional IT service delivery for Google Workspace, Ustudio and core IT services
• Administer and secure Google Workspace (users, groups, policies, Drive/Docs, Admin Console) and be primary owner for Ustudio operations/configuration
• Ensure support requests are triaged and resolved within SLA targets; manage escalations and major incidents
• Maintain and improve service desk processes, including ticket lifecycle, prioritization and knowledge base
• Proactively identify recurring issues and lead permanent remediation

What you need

• 6–10 yrs of experience
• Active Directory
• Hardware
• Office 365
• Firewalls
• Troubleshooting
• Any graduate